Shipping & returns

Shipping & Returns Terms

Thank you for choosing to shop with us! Before making a purchase, please carefully review our shipping and returns policy, which outlines important information about the delivery of your order and the process for returning items.

1. Shipping Information:

   1. Shipping Methods: We offer various shipping methods for your convenience, including standard shipping, express shipping, and next-day delivery. The available shipping options will be displayed during the checkout process.

   2. Shipping Costs: Shipping costs will be calculated based on the weight, size, and destination of your order. The applicable shipping charges will be displayed at the checkout before you confirm your purchase.

   3. Shipping Timeframes: We strive to dispatch all orders within [X] business days after receiving payment. Please note that delivery times may vary depending on your location and the chosen shipping method. Estimated delivery times will be provided during the checkout process, but please note that they are not guaranteed.

   4. Delivery Address: It is your responsibility to provide an accurate and complete delivery address. We will not be held liable for any delays or misdeliveries resulting from incorrect or incomplete address information provided by you.

2. Returns and Refunds:

   1.  Right to Cancel: As a customer based in the UK, you have the right to cancel your order within 14 days from the day you receive the goods. You do not need to provide a reason for cancellation, although you may be responsible for return shipping costs.

   2. Returns Process: If you wish to return an item, please contact our customer service team within the 14-day cancellation period to initiate the returns process. We will provide you with instructions on how to return the item(s) and any required forms.

   3. Condition of Returned Items: Returned items must be in their original condition, unused, and with all original tags and packaging intact. We reserve the right to refuse a refund or deduct a restocking fee if the returned items are not in satisfactory condition.

   4. Refunds: Upon receipt and inspection of the returned items, we will process your refund within [X] business days. Refunds will be issued using the original payment method, unless otherwise agreed upon.

   5. Exceptions: Please note that certain items, such as perishable goods, personalized items, and digital downloads, may not be eligible for return or refund. Additionally, for health and hygiene reasons, we cannot accept returns on certain products, such as swimwear or intimate apparel, if the packaging or tags have been removed.

3. Faulty or Damaged Items:

   1. Inspection upon Delivery: We strongly encourage you to inspect your order upon delivery. If you receive an item that is faulty or damaged, please contact our customer service team within a reasonable time frame, providing detailed information and supporting evidence.

   2.  Resolution: We will work with you to resolve the issue, which may involve providing a replacement, repair, or refund, depending on the circumstances. Please note that we may request the return of the faulty or damaged item(s) for inspection before issuing a resolution.

4. Limitation of Liability:

   1. Our liability for any loss or damage arising from the purchase, delivery, or return of goods shall be limited to the purchase price of the goods in question.

   2. We shall not be liable for any indirect, incidental, special, or consequential damages arising out of the purchase, delivery, or return of goods, including but not limited to loss of profits, loss of data, or loss of enjoyment.

5. Governing Law and Jurisdiction:
   
   These shipping and returns terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Please note that these terms are subject to change without prior notice. It is your responsibility to regularly review this document before making a purchase. If you have any questions or require further clarification, please contact our customer service team.